Job description

About Company

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.

IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc.

This recognition comes after IntouchCX was named by Forbes as one of America's Best Large Employers for 2022 and a Top Employer for New Grads. We are hiring for the International Voice & Chat Process only for an immediate joiner

Mega Walk-in drive at IntouchCX on Saturday & Monday to Tuesday ( 16th & 18th to 19th Dec'23) Interested candidates can directly walk-in at IntouchCx

Roles & Responsibilities:

• The candidate has to Support through Voice and Chat.
• The candidate has to respond to customer complaints in a professional manner.
• The candidate has to resolve complaints successfully in accordance with established guidelines The candidate should have the ability to build rapport with the customer.
• The candidate should have the ability to overcome objections and ask for business.

Key Skills:

• Candidates will be preferred based on their understanding of ecommerce websites
• Should possess effective Written & Verbal Communication skills and Comprehension skills.
• Should have excellent typing Speed (At least 30 WPM).
• Should have Excellent interpersonal and intrapersonal skills & should be a team player.

Eligibility Criteria:

• Must be a Graduate or Under Graduate ( No Pursuing Candidate)
• Minimum understanding of Customer Service & should have a minimum of 6 months of experience in international voice or chat support role.
• Freshers with excellent verbal and written communication skills can also apply.
• Should be flexible to work for both Voice and Chat support.
• Immediate joiners are preferred.
• 100% work from the office
• Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)

Perks & Benefits We will provide both ways free transportation up to (a 30Kms radius or as per the Hiring limits)
 

Interested Candidates can call the below Recruiter

Amir 6281637316

Chitra 7569854978

Dinesh 9948025488

Kavya 7569181258

Vasavi 7702293051

Address: 2A, RahejaMindspace IT Park, 4th & 5th Floor, Maximus Towers, HITEC City, Madhapur, Telangana 500081